Dear (new) customer,
Due to the impact of COVID-19 measures on the need for verified ID services, our company has been experiencing an unprecedented increase of traffic. We are doing everything possible to service all existing and new customers to the best of our ability.
To make sure we can process all requests, we have implemented a virtual waiting room. This will cause some delay for a portion of our users, but this will guarantee that all people that get access to a well running process.
We will minimize the time needed to access our services as much as possible and monitor the overall impact of this new procedure. We are committed to removing the waiting room, as soon as it is no longer required.