Contact Support

Do you have a question or need assistance?

In most cases, you will find the quickest solution to your problem in our frequently asked questions (FAQs). This page will help you quickly find the answer to your inquiry.

Do you prefer personal contact?

Our team of experts is ready to answer all your questions. To assist you as quickly and efficiently as possible, we kindly ask you to contact us via email. You can find our contact details at the bottom of this page.

I have a question about

eHerkenning

Find answers related to registrations, authorisations, subscriptions, and everything else you need to know about eHerkenning.

Signing

Find answers regarding digital signatures such as QES, AdES, eSeal, POC, professional certificates, and more.

PKIoverheid Certificates

Find answers regarding PKIoverheid SBR- and PKIoverheid Private Sever Certificates, and more.

SERMI

Find answers related to SERMI onboardings, support, independent operators, and everything else you need to know about SERMI.

Other Products

Find answers on all our products such as signing services, certificates, or identity proofing.

Identity Wallet App

Find answers on certificate maintenance, app management, and everything else related to our Wallet app.

Self Service Portal

Discover how to invite or remove employees, gain administrator status, and use all features of the Digidentity Self Service Portal.

My account

Find answers regarding account recovery, changes, and any other inquiries related to your Digidentity account.

Invoices and payments

Find answers to your questions about our payment options, invoice clarifications, and everything you need to know about our billing process.

You may be looking for

Admin Support

Are you a company admin and in need of support? Check out our Admin Assist page.

Service Status

This page keeps you up to date of the current status of our operations.

Sales

Our experts are ready to help you with tailored advice and enterprise solutions.

Fill out the Sales Form below, and we will get in touch with you shortly.

All the input field with asterisk needs to be filled in (*)

What industry are you enquiring about?

How did you hear about us?

By submitting this form, I agree to be contacted via phone, email or SMS by Digidentity B.V. and accept your Privacy Policy

Do you prefer to have personal assistance?

Please contact us. For optimal support, it is best to reach out to us via email.

Customer Service

Monday to Friday
Email and phone: 09:00 – 17:00 (CET)
Chat: 09:00 – 13:00 (CET)

Email: helpdesk@digidentity.eu
Please send your email to our customer service team from the email address linked to your Digidentity account. This helps us assist you more quickly.

Phone: +31 (0)70 700 79 76
Prefer to speak with someone? Leave a callback request and in most cases we will call you back the same day.

Finance

Finance department: debiteuren@digidentity.com
For questions regarding invoices and the cancellation of our services, please contact our finance department.