As governments worldwide advance their digital transformation, delivering online services has become a key priority. Establishing a strong Organisational Digital Identity (ODI) is vital for enhancing digital identity capabilities.
Business impact
A robust ODI boosts operational efficiency, ensures regulatory compliance, and builds trust. Innovative technologies can improve operational effectiveness while fostering confidence and adherence to regulations.
Key priorities for government digital transformation:
-Refine digital identity strategies: Enhance approaches for identifying and authenticating legal entities.
-Establish governance: Create a framework that supports inter-agency collaboration aligned with long term goals.
-Adopt Zero Trust models: Focus on zero trust security and continuous authentication for enhanced security.
-Leverage pilots and standards: Utilise standards like Verifiable Credentials (VC) and Decentralised Identifiers (DIDs) to develop scalable identity solutions.
Digidenity believes that, as governments navigate this digital landscape, strategic technology investments—guided by the Hype Cycle™—are essential for achieving objectives and meeting the demands of a digital world.
Drivers for organisational digital identity (ODI):
Trust building: Verified identities enhance trust in transactions across sectors.
Identity fraud and cybersecurity: The pandemic highlighted vulnerabilities, with technologies like deepfakes worsening issues.
Regulatory changes: Stricter regulations necessitate reliable digital identities, with Legal Entity Identifiers (LEIs) increasingly critical.
EU Identity Wallets: EU initiatives aim to streamline digital identity processes across borders, such as EWC and WE BUILD.
The 2025 Gartner CIO and Technology Executive Survey indicates that improving citizen experience is paramount (77%), followed by enhancing the digital workplace (69%) and complying with laws and regulations (65%).
The Hype Cycle™ for Government Services for strategic investment
This Hype Cycle™ helps government CIOs evaluate and prioritise and anticipate technology investments in support of improved service delivery. CIOs can use it to determine suitability and appropriate timing for investments while assessing adoption risks.
Digidentity is recognised as a Sample Vendor for Organization Digital Identity in this Hype Cycle™ by Gartner®.
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Gartner, Hype Cycle for Government Services, 2025, Dean Lacheca, Arthur Mickoleit, 16 July 2025