Autodata Administrator Guide:
Managing Access to EV & Hybrid Repair Information
Autodata & Digidentity
From November 2025, Autodata and Digidentity will launch a new identity verification solution in Australia and New Zealand to ensure that only verified technicians can access safety-critical repair information—such as data relating to high-voltage and hydrogen systems. For garage owners, this means your technicians must prove they are qualified and verified before they can view or use this information. Without verification, access will not be granted.
Easy process
With the Autodata–Digidentity integration, the process is simple, secure, and built directly into the Autodata Workshop Application: Register your garage and invite up to three technicians. Technicians use the Digidentity Wallet app to verify their identity and upload qualifications. Once approved, they gain QR-code access to the safety data they need. This integration helps your workshop stay safe, compliant, and future-ready as vehicle technology continues to evolve.
How to onboard
Get Started
Start your onboarding by logging in to the GSMS Portal. Once initiated, you’ll receive an email with a link to register for Autodata EV & Hybrid Access (Admin). Open the email and follow the link to complete your Digidentity registration.
For more information on starting your registration, see our FAQ.
Register with Digidentity
To complete your registration, you’ll need to verify your identity and company details. Before you begin, make sure you’re using a compatible device: Android version 9 or later with Google Play Services, or iOS version 15 or later.
Have a valid government-issued photo ID ready, along with your company registration number. For Australia, this is your ABN or ACN. For New Zealand, use your NZBN.
Access your Self Service Portal
After completing your registration, you will be automatically redirected to the Digidentity Self Service Portal, where you can invite technicians, verify their EV and Hybrid qualifications, manage access to EV-related repair data in Autodata, and **oversee subscriptions **for your technicians.
EV & Hybrid Access
Once a technician is registered for Autodata EV & Hybrid Access, they can return to the GSMS Portal to access EV or Hybrid vehicle information. To do so, they must authenticate using the Digidentity Wallet AU app by scanning the QR code displayed in the portal. Once verified, they will be granted access to the EV and Hybrid data in Autodata.
Support
If you need assistance, you can request support in two ways:
1 Submit a ticket via the Customer Portal
2 Email us at austechnical@autodata-group.com
Documentation
Videos
Company Admin Registration
Letter of Authorisation
Uploading a Passport - IDV
Uploading an ID Card - IDV
Uploading a Driving License - IDV
Sending an invitation to a technician
Approving a Qualification Document
Approving an Authorisation
Technician Registration
Accessing EV & Hybrid Information (Autodata Portal + DDY Wallet)
Frequently Asked Questions
What documents can I submit to prove my identity?
You can upload one of the following government-issued identity documents: Passport Driving licence National ID card
Which app do I need to use to verify my identity?
To complete your registration for EV & Hybrid access and verify your identity, you will need to install the Digidentity Wallet AU application on your smartphone.
Who can I contact if I need support?
You can request support in two ways: Submit a ticket via the [Customer Portal](https://globalportal.solera.com/s/login/?language=en_US&ec=302&startURL=%2Fs%2F) Send an email to: austechnical@autodata-group.com
I’m registering as the company administrator but I’m not the legal representative. What should I do?
If you are registering as the company administrator without legal authority to act on behalf of the company, you’ll need to obtain authorisation from the legal representative. A Letter of Authorisation will be automatically generated for the legal representative to sign. Once signed, you’ll be able to proceed with your registration as the company administrator. See this [video guide] (insert link) for step-by-step instructions.
I received an email that qualification documents are waiting for review. How do I review them?
If a technician uploads a qualification document, it must be reviewed in the Self Service Portal. Log in to the Self Service Portal. Open the User’s profile Find the pending qualification document Click Review If the document is valid, select Approve Once approved, the technician can complete their registration.
How do I invite a technician to register for Autodata EV & Hybrid Access?
Once you’ve completed your Admin onboarding, you will be redirected to the Self Service Portal. From there: Select your organisation Go to the Users tab Click Invite Users Select the service Autodata EV & Hybrid Access (Technician) Enter the technician’s email address (you can add multiple emails) Click Send Invites
How can a Garage Owner get access to EV & Hybrid Repair Data?
Garage Owners must also be registered as a Technician in the Digidentity Self Service Portal. See Chapter 3.1.1. of the Garage Owners Manual (insert link). Or check the FAQ: “How do I invite a technician to register for Autodata EV & Hybrid Access? ”
Which email address should I use to register?
When you start onboarding in the Autodata Portal, an invitation is sent to the email linked to your Autodata account. You must use the same email address to complete verification with Digidentity.
How can I add another admin to my account?
To add an additional admin, please reach out to our Customer Support team. You can find details on how to contact them in the article [“Who can I contact if I need support?”](https://helpdesk.digidentity.com/hc/en-us/articles/38905624182289-Who-can-I-contact-if-I-need-support)
Which Qualification Documents do I need to upload?
To meet safety and compliance requirements for accessing Autodata EV & Hybrid Data, technicians must upload one of the following: Australia AURETH101 — Depower and Reinitialise Battery Electric Vehicles (or an equivalent recognised qualification) A manufacturer-issued certificate confirming your competency to safely work on high-voltage systems (e.g. EV or Hybrid vehicle certification) New Zealand A certificate confirming completion of Working Safely with Electric Vehicles (Micro-credential) – NZQA Level 4 A certificate confirming completion of the New Zealand Certificate in Electric Vehicle Engineering (Level 5) A manufacturer-issued certificate confirming your competency to safely work on high-voltage systems (e.g. EV or Hybrid vehicle certification) This ensures that only certified technicians can access restricted EV & Hybrid content within Autodata.
Once I have been approved and completed my registration, how do I Access EV & Hybrid Repair Data?
To access EV & Hybrid data: Log in to the Autodata Workshop Application Select an EV or Hybrid vehicle in the Vehicle Selection page When you open the vehicle in Autodata GSMS: A QR code will appear on your screen Open the Digidentity Wallet AUS app on your phone Scan the QR code and enter your 5-digit PIN ⚠️ If you are not yet registered, contact your Garage Administrator to request an invitation.
Who is my Garage administrator?
Your Garage Administrator is a colleague in your workshop who manages technician access to Autodata’s EV & Hybrid repair data. They are responsible for: Sending you an invitation to register with Digidentity. Reviewing and approving your qualification documents. Managing your access if your role changes. If you are unsure who your Garage Administrator is, ask your workshop manager or supervisor.
My Qualification Document Was Rejected — What Should I Do?
If your qualification document is rejected: Review the rejection message carefully — it explains why the document was not accepted. Make sure your document is one of the accepted qualifications Upload a clearer copy if the issue was readability (e.g., blurry photo, missing details). If you are unsure which qualification is required, contact your Garage Administrator for guidance.