Admin Assist

Welcome to Admin Assist.

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Admin Assist

This page is dedicated to providing Company Administrators with all the necessary tools and resources to support their users.

The Self Service Portal

The Self Service Portal, (SSP), is an account feature accessible only to Company Administrators. The first person to complete a registration with their company details will automatically become the Company Administrator. Feel free to watch the video tutorials below to familiarise yourself with some of the SSP’s most important features.

SSP how to guide

Accreditation

A conformity assessment body must first apply for accreditation at their National Accreditation Body (NAB) and for approval with the SERMI association. For more information, please visit the website of the SERMI Association

Onboarding Guidance

After applying for accreditation, a CAB can schedule a meeting with Digidentity Customer Success.

This meeting serves as the first point of contact where customer success representatives provide onboarding information and outline the necessary procedures to go live.

Our Customer Success department can be contacted on: sermi@digidentity.com

Availability: Monday – Friday 09:00 – 17:00 (CET).

Contracting

After initial contact with Customer Success, Digidentity will provide a non-disclosure agreement (NDA) and a commercial contract for signature.

The NDA must be signed and delivered to Digidentity to proceed to the next stage of technical implementation.

Technical Implementation

Upon receival of the NDA, Digidentity will provide SERMI API documentation and credentials to the CAB.

The SERMI APIs provide CABs with the ability to invite IO and RSS employees, and to manage their authorisation status.

For more information, please see our SERMI API documentation

User Acceptance Test

After completing technical integration, a user acceptance test (UAT) is scheduled with the CAB.

During the UAT, CABs will be requested to complete several test scenarios to ensure that the technical integration was successful and that a CAB is technically able to fulfill its duties and responsibilities within the SERMI Scheme.

Upon successful completion, Digidentity will share production credentials with the CAB.

Support Training

After user acceptance testing, Digidentity will organize a support training and information session with the CAB.

During this session, Digidentity will share crucial support information and procedures to ensure that a CAB can effectively provide technical support to IO and RSS employees.

Go Live

After the support training, a CAB is ready to move to production. This is provided all other conditions have been met, including a successful UAT and a signed contract.

Once live, a CAB can start inviting IO and RSS employees and managing their authorisation status.

Our technical documentation provides step-by-step guidance on how to connect with Digidentity for SERMI. We recommend regularly checking the change log to stay informed of any updates.

Support

End user support: For any end user support we kindly request that you contact our dedicated Service Desk directly. You can lodge a support request or contact us directly via phone or email.

When to contact support?

  • Issues completing registration
  • Difficulty using the app
  • General questions about privacy / T&Cs
  • Account maintenance

We have two Service Desks in order to accommodate our national and international users. In an event where a user may be encountering technical issues please ask them to contact support using the channels below:

National Users: Contact International Users: Contact

Admin Support / Training:

For all matters that require Admin support or if you would like to book a training session with a Customer Success Representative, then please contact CustomerSuccess@Digidentity.com.

(Insert Training Survey Link).

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Frequently Asked Questions

What is SERMI?

SERMI is the scheme for accreditation, approval and authorisation to Access Security-related Repair and Maintenance Information (RMI). This scheme ensures secure access to vehicle manufacturers’ data for independent operators, remote service suppliers, and their respective employees.

Stay up to date

Find the current status of our operations, service issues or planned outages. Or check out our new features.

Status page

Release updates

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