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The Self Service Portal, (SSP), is an account feature accessible only to Company Administrators. The first person to complete a registration with their company details will automatically become the Company Administrator.

Feel free to watch the video tutorials below to familiarise yourself with some of the SSP’s most important features. 

The Self Service Portal

Support

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**End user support:**
For any end user support we kindly request that you contact our dedicated Service Desk directly. You can lodge a support request or contact us directly via phone or email. 

When to contact support?
- Issues completing registration
- Difficulty using the app
- General questions about privacy / T&Cs
- Account maintenance

We have two Service Desks in order to accommodate our national and international users. In an event where a user may be encountering technical issues please ask them to contact support using the channels below:

**National Users:** [Contact](https://www.digidentity.eu/nl/get-in-touch)
**International Users:** [Contact](https://www.digidentity.eu/get-in-touch)

**Admin Support / Training:**

For all matters that require Admin support or if you would like to book a training session with a Customer Success Representative, then please contact [CustomerSuccess@Digidentity.com](mailto:CustomerSuccess@Digidentity.com)



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Find the current status of our operations, service issues or planned outages. Or check out our new features.

Stay up to date

You can find the most asked general questions and their answers [here.](https://helpdesk.digidentity.com/hc/en-us/categories/115000568405-General)

You can find the app upload FAQ [here.](https://helpdesk.digidentity.com/hc/en-us/sections/15321746133777-App-Upload)

You can find the Smart card FAQ [here.](https://helpdesk.digidentity.com/hc/en-us/categories/15273677078801-Smart-Card)

Frequently Asked Questions

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Admin onboarding

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Company overview

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User management

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Inviting users

SSP how to guide

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Welcome to Admin Assist. This page is dedicated to providing Company Administrators with all the necessary tools and resources to support their users. 

Admin Assist

As the official Trust Center (TC) for SERMI, Digidentity is responsible for providing Conformity Assessment Bodies with the necessary tools fulfil their duties and responsibilities within the SERMI Scheme. This includes providing digital certificates and technical tools to CABs to invite IO and RSS employees and to manage their authorisation status.

Trust Center

SERMI is the scheme for accreditation, approval and authorisation to Access Security-related Repair and Maintenance Information (RMI). This scheme ensures secure access to vehicle manufacturers’ data for independent operators, remote service suppliers, and their respective employees.

SERMI

API Connectivity. For our clients utilising our seamless API integrations.

**Verification of identity, Right to Work status and qualification:** Verifiable credentials, or Identity Proofs, provide a transparent and auditable way for doctors to prove their qualifications and other credentials to hospitals. Doctors can now easily prove their Right to Work status and identity without the usual non-standardised, time-consuming paper-based process.

![image.jpg](https://ddy-corp-website-strapi-images.s3.eu-west-1.amazonaws.com/test_image_beda5839e3.jpg)

Verifiable credentials, or Identity Proofs, provide a transparent and auditable way for doctors to prove their qualifications and other credentials to hospitals. Doctors can now easily prove their Right to Work status and identity without the usual non-standardised, time-consuming paper-based process.

**Seamless access to services**

**Verification of identity, Right to Work status and qualification:** Verifiable credentials, or Identity Proofs, provide a transparent and auditable way for doctors to prove their qualifications and other credentials to hospitals. Doctors can now easily prove their Right to Work status and identity without the usual non-standardised, time-consuming paper-based process.