New features

Introducing a new error code

What is new?

We are pleased to introduce a new error code, Pink Fox, designed to improve user experience when encountering device compatibility issues.

What does this mean?

If a user is unable to proceed with their device, they will see the Pink Fox error message. This message will:

• Prompt the user to check their internet connection.
• If the issue persists, guide the user to continue the process using a different device.

Who is impacted?

• All end users.

Why the change?

This change aims to help users better understand the issue when their mobile device is incompatible with our services and provide clear guidance on how to proceed.

If you have any questions about this update, feel free to contact our support team.

Improvements

Three free Resets for SERMI Users

What is new?

We are pleased to inform you that, effective from today the 25th of Nov, the first three resets for all SERMI IOEs and RSSEs will now be free of charge. Billing for certificate resets will only be triggered starting from the fourth reset.

Previously, a cost was triggered immediately upon a certificate reset initiated by the CAB. This new feature provides up to three free resets for each IOE and RSSE during their 5-year authorisation period.

At the end of the 5-year period, the counter for free resets will automatically reset, granting IOEs and RSSEs three new free resets for the subsequent authorisation period.

Who is impacted

• All SERMI users.

Why the change?

This enhancement allows SERMI users to reset their certificates free of charge if they lose access to their certificate or fail to scan the QR code in time to activate it.

Bug Fixes

• No bug fixes to report this week.

General updates

• No General updates to report this week.